What business IT solutions does a company need ?

The growth of the Internet and cloud computing has changed the way most businesses operate and has created numerous opportunities and numerous challenges, all of which need to be managed, often on a 24/7 basis.

Some companies will have their in-house computer teams, but many will rely on IT companies to provide a range of different services and business IT solutions.

Cyber security

One of the most important functions that any company providing IT services needs to be able to address is that of cyber security. This should cover several defined areas including staff awareness of potential threats, monitoring of malware and viruses, protection of stored information, system and network backups and if necessary how to restore systems.

Working from home

One of the legacies of the pandemic is that a significant proportion of businesses will have employees working from home, either full or part-time. Aside from the business implications of this new way of working, there will be many new challenges around technology that need to be dealt with.

Employees may be using their own hardware and software, or may be using insecure networks and are not able to connect to the company intranet. In addition, they may be using their smartphones and linking them to some type of company network, raising additional security concerns.

Installation of PCs and network monitoring

One of the most basic functions of a company providing business IT solutions is to help the business understand what technology they need, what hardware and software should be installed, how any network and internet connection function together, and how all systems need to be monitored regularly to make sure that there is no loss of downtime.

The technology company providing solutions must understand the nature of the business they are working with. This can often be a time-consuming process, but it is crucial so that the technology follows the business model of the company and enables the company to do its work more efficiently.

Data protection

A big part of all IT services is for the company to understand the nature of data protection and the legal framework within which the business is operating. Protecting data is vital, as is making sure that in the event of any data breach all legal obligations are fulfilled. This can include notifying any relevant authorities, any government bodies and any individuals who may be affected.

Helpdesk

One of the most practical elements of a company providing business IT solutions is to have an efficient and friendly helpdesk that operates on a 24-hour basis. Many technology companies have their own in-house helpdesk, staffed by their employees, but many do not. Those that don't normally employ third-party helpdesk companies that can provide a good service, but this can also create logistical problems.



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